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Great Value. <4G Data>


bUNDLES

Validity period (days)

Inclusive minutes

Destinations

ROW

£3.7

30 Days

100

Argentina, Bermuda, Brazil, Canada, Chile, Colombia, Guadeloupe, Martinique, Mexico, Peru, Puerto Rico, USA,  Hawaii, US Virgin Islands, Brunei, China, HK, Indonesia, Israel, India, Japan, Sth Korea, Mongolia, Malaysia, Singapore, Thailand, Taiwan, Andorra, Belgium, Switzerland, Czech Rep, Germany, Denmark, Spain, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Netherlands, Norway, Poland, Romania, Sweden, Slovakia, Australia, Guam, New Zealand, Bahamas, Cyprus, Kuwait, Panama, Parguay

Ghana

£16.7

30 Days

150

Ghana

Pakistan

£4.2

30 Days

200

Pakistan

Bangladesh

£14.0


30 Days

500

Bangladesh

Iran

£10.0

30 Days

100

Iran

India

£7.0

30 Days

500

India

Nigeria

£14.5

30 Days

200

Nigeria

Why Choose Tingo Mobile ?

Don’t want to be tied in? Cancel
anytime or change plans monthly.

No minimum contract, no credit checks
and no surprises at the end of the month.
Pay in advance and enjoy the flexibility.

Roam like you’re home

Use your bundle in 50 European
destinations for no extra cost.

Unlimited UK standard calls and
texts – on all plans.

Call your friends and family as much
as you want. No catch.

Take your number with you

Keeping your old number is easy with Tingo Mobile,  when you sign up
we’ll show you how.

One SIM for all sizes

Nano, Micro or Standard, we’ve got all SIM
sizes covered.

Instantly Ready

Your SIM arrives ready to use. Slip it in your
mobile device and settings will be
automatically applied.

FREQUENTLY ASKED QUESTIONS

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

While it is not mandatory to register your details, we would strongly recommend you do. Registering your number opens up many additional facilities including the ability to manage your Tingomobile  account online, setting up of Auto top up, collecting itemized bill copies, changing or updating personal information and more.

No we only provide free SIM at the moment but Tingo Mobile handsets will be available in the United Kingdom from September 1,2019.

Your Tingomobile  SIM is set up to let you know when your balance gets below a set level. That is why you may receive this error message. However, once you disconnect the first attempt and try again, the call will go through – as long as there is enough credit. If the problem persists, please call Customer Services on 322 from any Tingomobile  number.

No. Unfortunately, we do not offer premium texts or premium calling as part of our product offering.

Your handset needs to be compatible with internationally recognized GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Tingomobile .

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.

No, there are no monthly or hidden charges. Every price you see is what you’ll pay.

If you activate your SIM PIN code and then enter the wrong PIN code into your Tingomobile  three times, your SIM card will automatically lock. If this happens, you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping.

If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.

Additionally, if your mobile phone screen shows any of the following when you first put your Tingomobile  SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network.

Unfortunately, this feature is not available on Tingomobile .

No, a bundle purchase will not be considered as a top-up.

No, we only provide a FREE SIM card at the moment.

No, all our handsets are unlocked.

Internet Access

No, you can ignore that option.

Depending on your handset model, the settings will vary. For most phones, you will automatically receive the settings, which you will have to save for it to work. You can manually choose the settings for your specific handset model.

Yes, depending on your handset and area, you will be able to access data.

No, at the moment, we do not support data access when in roaming.

Please ensure that mobile data and data roaming are on and also check the manual setting.

Every time you change your handset or reset your phone, you will get the automated settings messages, however, once you save or install the settings the messages will stop.

Unfortunately, you cannot use your device as a modem to share your data connection with other devices.

Please ensure that you have enough data allowance or sufficient balance available on your phone. You can always find out the exact leftover allowance on your Tingomobile  account by dialing *137# and then pressing call. If the problem persists, please contact our friendly Customer Services team on 322 from any Tingomobile .

Network Connectivity

Since your SIM isn’t working in your handset while other SIM cards are, it might be an issue with your handset provider; or the mobile phone could be locked, meaning it only accepts SIM cards from a particular service provider. Please contact the handset dealer for more assistance.

When you return from a trip abroad, your phone will search for our local network. If this doesn’t happen automatically, manually connect to the network by following the below steps:

  1. Find an option called Tingomobile Services or Tingomobile Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps.
  2. After finding Tingomobile Services, select Tingomobile > Mode > Manual > National.
  3. After selecting ‘National’, your phone will return to a previous page or start the Manual Network Search by itself.
  4. Following this, reset your phone without taking the SIM out and then start the Manual Network Search again.

Once you have manually connected, restart your phone.

First, take the SIM out and insert it back in, making sure that it fits exactly in the slot. Then manually connect to the network by following the below steps:

  1. Find an option called Tingomobile Services or Tingomobile Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps.
  2. After finding Tingomobile Services, select Tingomobile > Mode > Manual > National.
  3. After selecting ‘National’, your phone will return to a previous page or start the Manual Network Search by itself.
  4. Following this, reset your phone without taking the SIM out and then start the Manual Network Search again.

Once you have manually connected, restart your phone. If after several attempts the above procedure is not working, check the SIM card’s surface for scratches or cracks. If the SIM is damaged, go to your nearest retail point for further assistance.

The network coverage is heavily dependent on location and our network partners. Please keep trying and if the problem persists, contact Customer Services on 322 from your Tingomobile

Yes, Personal hotspots and tethering are methods of sharing your mobile device’s data connection with another device, like a laptop or games console. So, if you’re in an area with no Wi-Fi, but you have a 4G or 3G signal, you can use that signal to go online. If you do this frequently we recommend you monitor your data usage by Dialing *137# and follow the instruction

A personal hotspot lets you share your device’s data wirelessly, so it’s also called ‘wireless tethering’ or a ‘Wi-Fi hotspot. Tethering lets you do the same thing, using a USB cable instead of a wireless connection. I phone users may need to enter personal hotspot’s APN: data.tingomobile.co.uk under setting.

Mobile Data:> Mobile Data Network:> Personal Hotpot :> APN :>

Yes, Personal hotspots and tethering are methods of sharing your mobile device’s data connection with another device, like a laptop or games console. So, if you’re in an area with no Wi-Fi, but you have a 4G or 3G signal, you can use that signal to go online. If you do this frequently we recommend you monitor your data usage by Dialing *137# and follow the instruction

A personal hotspot lets you share your device’s data wirelessly, so it’s also called ‘wireless tethering’ or a ‘Wi-Fi hotspot. Tethering lets you do the same thing, using a USB cable instead of a wireless connection. I phone users may need to enter personal hotspot’s APN: data.tingomobile.co.uk under setting.

Mobile Data:> Mobile Data Network:> Personal Hotpot :> APN :>

Top-up Inquires

You can now manage your entire Tingomobile  account, including changing the registered address, online at www.tingomobile.co.uk.

Alternatively, you can also change your address by emailing customerservice@tingomobile.co.uk with your full name, date of birth, Tingomobile  number and a copy of your utility bill showing the new address.

Our website is best enjoyed using Internet Explorer or Google Chrome. Please avoid using other web browsers like Firefox or Opera. If the problem still persists, please contact our customer service on 0207 132 0322 from any network or 322 from your Tingomobile  number.

To pay online using a debit or credit card, you must have the following details:

Card holder details

Card number

Expiry date

Verification code (CVV). This is the three-digit code on the back of your card

You may be required to follow additional security procedures.

For Visa cards, please refer to the ‘Verified by Visa’.

For Mastercards, please refer to the ‘Mastercard SecureCode’.

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